> For the complete documentation index, see [llms.txt](https://docs.platter.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.platter.com/resources/faqs/an-auto-generated-offer-group-is-not-showing-any-products.md).

# An auto-generated offer group is not showing any products?

If an auto-generated offer group does not display, either in **Post-Purchase Offers** or **In-Checkout Cross-Sells**, it's for one of two reasons:

1. The offer group is empty.
2. There are no fallback products (a manually created offer group that ensures customers will see product offers, if all other offer groups are empty).

If this happens, we recommend creating a custom offer group and adding it to your hierarchy.

## How to create a custom offer group

1. Open the Platter+ in Shopify.
2. Go to the configuration for **In-Checkout Cross-Sells** or **Post-Purchase Offers**.\
   ![](/files/Sn1x0E3iEQFXF00bCvGM)
3. Open the settings in the **Set up your offer** module.
4. Click **`Manage groups`**.\
   ![](/files/JyegM1OPU0ltxq6NyBvT)
5. Click **`Add new group`**.\
   ![](/files/pYDKRPeWh9GadpINeD4v)
6. Name the group (e.g., "Fallback products"), select the products or collection, and **`Save changes`**.\
   ![](/files/1iH3aqxQjjPLuI0wr3TD)
7. Make sure sure to select the new custom offer group.\
   ![](/files/4EGgCtinc7TGoPxY087b)
8. Adjust the hierarchy of the offer groups.\
   ![](/files/Zm4AYfMFOLxyrg7os31Y)
9. **`Save`** your settings.\
   ![](/files/nCsUXLCZIWTZKVgmmgIz)

{% hint style="info" %}
**In-Checkout Cross-Sells** and **Post-Purchase Offers** use the same offer groups. When you create a custom group for one, it automatically becomes available in the other.
{% endhint %}


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