An auto-generated offer group is not showing any products?

If an auto-generated offer group does not display, either in Post-Purchase Offers or In-Checkout Cross-Sells, it's for one of two reasons:

1. The offer group is empty.

2. There are no fallback products (a manually created offer group that ensures customers will see product offers, if all other offer groups are empty).

If this happens, we recommend creating a custom offer group and adding it to your hierarchy.

How to create a custom offer group

1. Open the Platter+ in Shopify.

2. Go to the configuration for In-Checkout Cross-Sells or Post-Purchase Offers.

3. Open the settings in the Set up your offer module.

4. Click Manage groups.

5. Click Add new group.

6. Name the group (e.g., "Fallback products"), select the products or collection, and Save changes.

7. Make sure sure to select the new custom offer group.

8. Adjust the hierarchy of the offer groups.

9. Save your settings.

In-Checkout Cross-Sells and Post-Purchase Offers use the same offer groups. When you create a custom group for one, it automatically becomes available in the other.